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Terms and Conditions

Last updated March 19, 2026

1. Introduction

Welcome to Phoenix CB Limited ("we," "us," "our," or "Phoenix CB"). These Terms and Conditions ("Terms") govern your use of our website at phoenixcb.co.uk and your booking and receipt of our services.

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By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

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Phoenix CB Limited is a company registered in England and Wales (Company No. 09280210) with our registered office at 13 Garland Rise, Weldon, Ebbsfleet Valley, Swanscombe, Kent DA10 1ED, United Kingdom.

2. Description of Services

Phoenix CB provides professional medical aesthetic and holistic wellness services including:

 

Medical Aesthetic Treatments:

  • Anti-Wrinkle injections (Botulinum Toxin)

  • Dermal Fillers

  • Lip Augmentation

  • PRP (Platelet-Rich Plasma) Therapy

  • Dermapen Microneedling

  • Chemical Peels

  • Advanced Facials (Rejuvenating, RF, Ultrasound)

  • Body Contouring (Ultrasonic Cavitation and Radiofrequency)

 

Holistic Wellness Therapies:

  • Therapeutic Massage (Swedish, Deep Tissue, Hot Stone)

  • Cupping Therapy (Dry/Hijama, Moving, Facial, Electric)

  • Acupuncture and Meridian Energy Therapy

  • Biomagnetism Therapy

  • Red Light Therapy

 

All medical aesthetic treatments are performed by a Registered General Nurse with 30+ years NHS clinical experience. Prescription treatments are provided under the supervision of a qualified independent prescriber registered with the General Medical Council (GMC).

 

Services are provided at our professional treatment room in Swanscombe, Kent, with selected holistic therapies available as mobile home visits within a 10-mile radius.

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All services are for personal use only and are intended for clients aged 18 years and over.

3. Age Restrictions and Identification Requirement

ALL SERVICES ARE AVAILABLE ONLY TO INDIVIDUALS AGED 18 YEARS OR OLDER. THERE ARE NO EXCEPTIONS TO THIS POLICY.

 

By using our services and making a booking, you confirm that you are at least 18 years of age. We reserve the right to request valid photographic identification (passport, driving licence, or national identity card) at your first appointment to verify your age. If you cannot provide acceptable proof of age, we reserve the right to refuse service and any deposit paid will be forfeited.

 

This age restriction is a requirement of our professional indemnity insurance and is non-negotiable. Attempting to book services while under 18, providing false age information, or using another person's identification constitutes a breach of these Terms and may result in:

  • Immediate cancellation of your appointment

  • Forfeiture of any deposits or payments made

  • Being permanently banned from using our services

  • Potential reporting to relevant authorities if fraud is suspected

 

Parents or guardians cannot consent on behalf of minors. We do not provide any services to individuals under 18 regardless of parental consent or accompaniment.

4. Medical Disclaimer and Treatment Limitations

4.1 Practitioner Qualifications

All medical aesthetic treatments are performed by a Registered General Nurse with the Nursing and Midwifery Council (NMC) with over 30 years of NHS clinical experience. We are members of the British Association of Cosmetic Nurses (BACN) and the British Medical Aesthetics Society (BMAS). All holistic therapies are performed by a qualified and experienced practitioner.

 

4.2 Prescription Treatments

Prescription-only treatments (Anti-Wrinkle injections containing Botulinum Toxin and Dermal Fillers) are provided under the supervision of a qualified independent prescriber registered with the General Medical Council (GMC). UK law requires a face-to-face consultation with the prescriber before these treatments can be administered. Remote prescribing is illegal and will not be provided under any circumstances.

 

4.3 Not A Substitute For Medical Care

Our services are cosmetic and wellness treatments. They are NOT a substitute for medical diagnosis, treatment, or advice from a qualified medical doctor. We are not medical doctors and do not diagnose, treat, or cure medical conditions. If you have medical concerns, you should consult your GP or appropriate medical specialist.

 

4.4 Health Disclosure Requirement

You MUST disclose your complete and accurate medical history including:

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  • All current medical conditions and diagnoses

  • All medications, supplements, and herbal remedies you are taking

  • All known allergies and previous adverse reactions

  • Pregnancy, breastfeeding, or trying to conceive status

  • Previous cosmetic or medical procedures

  • Any other relevant health information

 

Failure to disclose accurate health information may result in serious complications and voids any liability on our part. You are solely responsible for ensuring all information provided is truthful, complete, and up-to-date.

 

4.5 Contraindications

Many treatments have contraindications (conditions or circumstances where treatment should not be performed). Common contraindications include but are not limited to:

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  • Pregnancy and breastfeeding (for most treatments)

  • Active skin infections or inflammation in treatment area

  • Certain autoimmune conditions

  • Blood clotting disorders or use of blood-thinning medications

  • Allergies to treatment products or ingredients

  • Recent surgery or procedures in treatment area

  • Certain medications (e.g., Roaccutane, immunosuppressants)

 

We reserve the absolute right to refuse treatment to anyone for any reason including but not limited to contraindications, medical history concerns, unrealistic expectations, or if we believe treatment is not in your best interest.

 

4.6 Informed Consent

Before any treatment, you will be required to sign a detailed consent form confirming:

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  • You have disclosed complete and accurate medical information

  • You understand the treatment procedure, expected outcomes, and potential risks

  • You understand possible side effects and complications

  • You accept the risks associated with the treatment

  • You have had opportunity to ask questions and have received satisfactory answers

 

4.7 Clinical Photography

For injectable treatments (Anti-Wrinkle, Dermal Fillers, Lip Augmentation), before and after clinical photographs are MANDATORY. These are taken for medical documentation, treatment planning, and outcome assessment. Photographs are stored as part of your confidential medical record for 7 years. Photographs will NEVER be used for marketing, social media, or promotional purposes without separate explicit written consent.

 

4.8 UK-Licenced Products

We use only UK-licensed, CE-marked medical devices and products from reputable manufacturers. We do not use counterfeit, unlicensed, or non-approved products. All products are stored, handled, and administered according to manufacturer guidelines and professional standards.

 

4.9 Possible Side Effects

All treatments carry potential risks and side effects. Common side effects may include:

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  • Temporary redness, swelling, bruising at treatment site

  • Mild discomfort or tenderness

  • Temporary numbness or sensitivity

  • Mild headache (for some treatments)

  • Itching or minor skin irritation

 

More serious but rare complications may include:

  • Allergic reactions

  • Infection

  • Scarring

  • Nerve damage

  • Vascular occlusion (for injectable treatments)

  • Prolonged swelling or adverse reactions

 

You will be informed of specific risks relevant to your chosen treatment during consultation. If you experience any concerning symptoms following treatment, you must contact us immediately and seek medical attention if necessary.

 

4.10 Results Not Guaranteed

Individual results vary significantly based on numerous factors including age, skin type, lifestyle, health status, adherence to aftercare instructions, and individual biological response. We cannot and do not guarantee specific results, outcomes, or duration of effects. Treatment effectiveness depends partly on factors outside our control.

 

Before and after photographs, testimonials, and case studies represent individual results and do not constitute a guarantee that you will achieve similar results.

 

4.11 Aftercare Compliance

You are responsible for following all aftercare instructions provided. Failure to follow aftercare advice may compromise results, increase risk of complications, and void any liability on our part for unsatisfactory outcomes.

 

4.12 Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

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  • Outcomes that do not meet your expectations (if treatment was performed competently)

  • Complications arising from your failure to disclose accurate medical information

  • Reactions to treatment that could not reasonably have been foreseen

  • Complications arising from your failure to follow aftercare instructions

  • Any indirect, consequential, or special damages

 

Our maximum liability for any claim is limited to the amount you paid for the specific treatment in question.

 

4.13 Professional Indemnity Insurance

We maintain appropriate professional indemnity insurance covering all treatments we provide. Insurance details available upon request.

 

4.14 Regulatory Compliance

We operate in accordance with:

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  • Nursing and Midwifery Council (NMC) Code of Conduct

  • British Association of Cosmetic Nurses (BACN) standards

  • British Medical Aesthetics Society (BMAS) guidelines

  • Health and Safety Executive (HSE) regulations

  • Care Quality Commission (CQC) requirements (if applicable)

  • All relevant UK health and safety legislation

 

4.15 Referral to Medical Professionals

If during consultation we identify any medical concerns, suspicious skin lesions, or conditions requiring medical attention, we will refer you to your GP or appropriate medical specialist. Treatment may be postponed or refused until medical clearance is obtained.

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By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

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Phoenix CB Limited is a company registered in England and Wales (Company No. 09280210) with our registered office at 13 Garland Rise, Weldon, Ebbsfleet Valley, Swanscombe, Kent DA10 1ED, United Kingdom.

5. Booking, Payment, Deposits, Cancellation and Rescheduling

5.1 Booking Process

All treatments are by appointment only. Appointments can be made via our website booking system, by phone (+447479675995, by email (contact@phoenixcb.co.uk), or via WhatsApp (+447479675995). By making a booking, you agree to these Terms and Conditions and our Privacy Policy.

 

5.2 Deposit Requirements

For treatments priced at £100 or above, a non-refundable deposit of £50 is required to secure your appointment. The deposit must be paid within 24 hours of booking via bank transfer to the account details provided in your booking confirmation email. If deposit is not received within 24 hours, your booking will be automatically cancelled.

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For treatments under £100, no deposit is required. Full payment is due at the time of your appointment.

The deposit is deducted from the total treatment cost. The remaining balance is payable at your appointment via bank transfer or cash.

 

5.3 Deposit Non-Refundable

Deposits are NON-REFUNDABLE under all circumstances except where Phoenix CB cancels your appointment.

 

Deposits are not refundable if:

  • You cancel your appointment (regardless of notice period)

  • You fail to attend (no-show)

  • You arrive significantly late and treatment cannot be completed

  • You are refused treatment due to contraindications or failure to meet age requirements

  • You choose not to proceed with treatment after consultation

 

5.4 Cancelation Policy - Standard Treatments

Cancellations and rescheduling require 48 HOURS notice (not including weekends).

 

WITH 48+ HOURS NOTICE:

  • Your deposit (if applicable) transfers to a rescheduled appointment within 3 months

  • You may reschedule to any available time slot

  • No penalty or additional charges

 

LESS THAN 48 HOURS NOTICE:

  • Deposit is forfeited (non-refundable and non-transferable)

  • You are welcome to make a new booking with a new deposit

 

NO-SHOWS (Failure to Attend):

  • Deposit is forfeited

  • You may be refused future bookings

  • You will be marked as a no-show in our system

 

5.5 Cancellation Policy - Video Consultations

Free video consultations have a separate, shorter cancellation policy:

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  • 24 HOURS notice required (not 48 hours)

  • May only be rescheduled ONCE

  • Less than 24 hours notice or second cancellation = Cannot rebook

  • No-shows = Cannot rebook

 

5.6 Rescheduling Limit - Video Consultations

Video consultations may only be rescheduled one time. If you cancel or fail to attend after rescheduling once, you will not be permitted to book another video consultation.

 

5.7 How to Cancel or Reschedule

  • Use the manage booking link in your confirmation email (self-service)

  • Email contact@phoenixcb.co.uk

  • Call +44 7479 675995

  • Text or WhatsApp +44 7479 675995

 

Cancellations must be confirmed by us. Simply not attending does not constitute cancellation.

 

5.8 Practitioner Cancellations

If Phoenix CB needs to cancel your appointment, you will be offered:

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  • Rescheduling to another mutually convenient time, OR

  • Full refund of any deposit or payment made

 

Refunds are processed within 3-5 business days via bank transfer to the account you paid from.

 

5.9 Late Arrivals

Please arrive on time for your appointment. If you arrive more than 15 minutes late:

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  • Your treatment time may be shortened to stay on schedule for other clients

  • You will still be charged the full treatment price

  • If you arrive more than 30 minutes late, your appointment may be cancelled and deposit forfeited

 

For video consultations, if you join more than 5 minutes late, the consultation may be shortened or rescheduled.

 

5.10 Payment Methods

We accept payment by:

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  • Bank transfer (preferred method - details provided in booking confirmation)

  • Cash (exact amount appreciated)

 

We do NOT accept credit cards, debit cards, or PayPal. All prices are in British Pounds (GBP).

 

5.11 Payment Security

Bank transfer details will be sent to you via email from contact@phoenixcb.co.uk after you make a booking. If you have any concerns about the authenticity of payment instructions, please call +44 7479 675995 to verify before making payment.

 

5.12 Pricing

All prices are as stated on our website at the time of booking. Prices are subject to change but any changes will not affect bookings already made. Prices include VAT where applicable.

 

5.13 Packages and Courses

Some treatments are sold as packages or courses (e.g., 6 sessions of Body Contouring). Package prices must be paid in full before the first session unless alternative payment arrangements have been agreed in writing. Package treatments must be used within the timeframe specified at time of purchase (typically 3-6 months). Unused sessions in packages are non-refundable and non-transferable.

6. Consumer Rights and Cooling-Off Period Waiver

6.1 Consumer Contracts Regulations 2013

Under the Consumer Contracts Regulations 2013, consumers typically have a 14-day cooling-off period during which they can cancel contracts for services made at a distance (online, by phone, etc.) and receive a full refund.

 

6.2 Waiver of Cooling-Off Period

By booking an appointment for treatments with Phoenix CB, you expressly request that services begin before the end of the 14-day cooling-off period.

 

You acknowledge and agree that:

  • Services will be performed at your scheduled appointment time (which may be within 14 days of booking)

  • You understand that by requesting immediate performance of services, you waive your right to the 14-day cooling-off period

  • Once treatment has been performed, you have no right to cancel and receive a refund under the Consumer Contracts Regulations

  • This waiver is made knowingly and voluntarily

 

This waiver applies to all treatment bookings. If you wish to preserve your cooling-off rights, you must schedule your appointment for a date at least 14 days from your booking date and not request earlier performance of services.

 

6.3 Cancellation Before Treatment

If you cancel your booking BEFORE your scheduled appointment (even within the 14-day period), our standard cancellation policy applies (48 hours notice required, deposit non-refundable if less than 48 hours notice).

 

6.4 Your Statutory Rights

This waiver does not affect your statutory rights regarding faulty services or services not performed with reasonable care and skill. If services are not provided as described or are performed negligently, you retain all rights under the Consumer Rights Act 2015.

7. Mobile and Home Visit Services

7.1 Service Availability

Selected holistic therapies are available as mobile home visit services within a 10-mile radius of Swanscombe, Kent (DA10 1ED). Mobile services include:

  • Massage Therapy (Swedish, Deep Tissue, Hot Stone)

  • Cupping Therapy (all types)

  • Acupuncture

  • Selected other holistic treatments (subject to availability)

 

Medical aesthetic treatments (Anti-Wrinkle injections, Dermal Fillers, PRP, Dermapen, Chemical Peels, etc.) are NOT available as mobile services and must be performed at our treatment room in Swanscombe.

 

7.2 Travel Fee

A travel fee of £20 applies to ALL mobile appointments.

 

This fee is:

  • Non-refundable (even if appointment is cancelled or rescheduled)

  • Payable in addition to the treatment price

  • Due at time of booking along with treatment deposit (if applicable)

  • Covers travel time, fuel, and transportation of equipment

 

7.3 Geographic Radius

Mobile services are provided within a 10-mile radius of Swanscombe, Kent DA10 1ED. We reserve the right to refuse mobile service requests outside this radius or to locations we deem unsuitable or inaccessible.

 

7.4 Client Responsabilities For Mobile Visits

When booking a mobile service, you are responsible for providing:

  • Accurate and complete address with clear directions and parking information

  • A clean, warm, private space suitable for treatment

  • Access to hand washing facilities

  • Adequate space for treatment table/equipment setup (approximately 2m x 2m clear floor space)

  • A quiet environment free from interruptions

  • Notification of any pets that will be present

  • Safe and legal parking nearby (we cannot pay for parking)

 

7.5 Unsuitable Environments

We reserve the right to refuse to perform treatment or to leave without performing treatment (with forfeiture of deposit and travel fee) if:

  • The environment is unsanitary or unsuitable for treatment

  • There is insufficient space for equipment setup

  • The environment is not private or is subject to frequent interruptions

  • We feel unsafe or uncomfortable for any reason

  • You are under the influence of alcohol or drugs

  • Any other circumstances make treatment inadvisable

 

7.6 Mobile Appointment Cancellation

Standard cancellation policy applies (48 hours notice).

 

Additionally:

  • Travel fee is non-refundable under all circumstances

  • If you cancel with less than 48 hours notice, both deposit AND travel fee are forfeited

 

7.7 Scheduling

Mobile appointments are subject to availability and scheduling constraints. We may not be able to accommodate last-minute mobile bookings. Please book at least 3-5 days in advance where possible.

8. Video Consultations and Remote Communication

8.1 Free Video Consultations

We offer free 20-minute video consultations via Zoom for clients who wish to discuss treatments before booking an in-person appointment. Video consultations are for information, initial assessment, and treatment recommendations only.

 

8.2 Limitations of Video Consultations

Video consultations are NOT a substitute for in-person consultations and have significant limitations:

  • Cannot replace mandatory face-to-face consultations required by UK law for prescription treatments

  • Practitioner cannot physically examine skin, assess treatment areas, or perform hands-on assessments

  • Cannot determine final treatment suitability without in-person evaluation

  • No treatments can be performed remotely

  • No prescriptions can be issued via video consultation

 

8.3 Prescription Treatments

UK law REQUIRES in-person, face-to-face consultation with a GMC-registered prescriber before prescription treatments (Anti-Wrinkle injections, Dermal Fillers) can be administered. Video consultations can provide general information about these treatments but CANNOT replace the mandatory in-person prescriber assessment. Remote prescribing is illegal and will not be provided.

 

8.4 What Video Consultations Can Provide

  • General information about treatments and procedures

  • Discussion of your aesthetic or wellness goals

  • Preliminary assessment of likely treatment suitability

  • Answers to questions about services, pricing, and policies

  • Recommendations for treatments that may suit your needs

  • Booking guidance for in-person appointments

 

8.5 What Video Consultations Cannot Provide

  • Definitive medical advice or diagnosis

  • Final determination of treatment suitability (requires in-person assessment)

  • Prescription of medications

  • Actual treatment or procedures

  • Guarantee that recommended treatment will definitely be suitable (final decision made in-person)

 

8.6 Trechnical Requirements

You are responsible for:

  • Having a stable internet connection

  • Having a working camera and microphone

  • Having Zoom app installed or browser access to Zoom

  • Being in a quiet, private location for confidential discussions

  • Testing your technology before the scheduled consultation time

 

8.7 Technical Difficulties

If you experience technical difficulties and cannot join the consultation:

  • Contact us immediately: +447479675995

  • We will attempt to troubleshoot

  • If issue cannot be resolved, we will reschedule once

  • Repeated technical issues on your end may result in inability to offer video consultations

 

8.8 No Recordings

Video consultations are NOT recorded unless you provide explicit written consent. If recorded (for clinical documentation purposes only), recordings are stored securely as part of your confidential medical record for 7 years and are never used for any other purpose.

 

8.9 Third-Party Platform

Video consultations are conducted via Zoom Video Communications Inc. By participating in a video consultation, you consent to Zoom's processing of your data in accordance with their privacy policy (https://zoom.us/privacy). We are not responsible for Zoom's data processing practices.

 

8.10 Professional Conduct

During video consultations, you must:

  • Be appropriately dressed

  • Conduct yourself professionally and respectfully

  • Be sober and not under the influence of alcohol or drugs

  • Be in an appropriate private setting (not while driving, in public places, etc.)

 

We reserve the right to immediately terminate any video consultation where the client is behaving inappropriately, unprofessionally, or in a manner that makes us uncomfortable.

 

8.11 Booking Policy

Video consultations follow a separate booking policy:

  • 24 hours notice required for cancellation or rescheduling (not 48 hours)

  • May only be rescheduled ONCE

  • Less than 24 hours notice or second cancellation = Cannot rebook

  • No-shows = Cannot rebook

  • Free service (no charge, no deposit)

 

8.12 Follow-Up

Following your video consultation, you may:

  • Book an in-person appointment for treatment

  • Request additional information

  • Decide not to proceed

 

There is no obligation to book treatment following a video consultation. Video consultations are provided free of charge with no strings attached.

9. Use of Website

9.1 Permitted Use

You may use our website to:

  • View information about our services

  • Book appointments

  • Contact us with inquiries

  • Access our legal policies

 

9.2 Prohibites Activities

You must not:

  • Use our website for any unlawful purpose

  • Attempt to gain unauthorized access to our systems

  • Transmit viruses or malicious code

  • Copy, reproduce, or republish content without permission

  • Use automated systems to access the website (bots, scrapers)

  • Book appointments under false pretenses or provide false health information

  • Attend appointments under the influence of alcohol or drugs

  • Use our services if under 18 years of age

  • Record, photograph, or film consultations or treatments without explicit written consent

  • Misuse or abuse the booking system including making duplicate, fraudulent, or spam bookings

  • Use the Services to advertise or offer to sell goods and services

  • Harass, abuse, or harm another person

  • Impersonate any person or entity

 

Violation of these prohibitions may result in immediate termination of your access to our website and services, forfeiture of deposits, and potential legal action.

10. Intellectual Property

All content on our website including text, graphics, logos, images, and software is the property of Phoenix CB Limited or our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

11. Third-Party Websites

Our website may contain links to third-party websites including:

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  • Social media platforms (Facebook, Instagram, Google Business)

  • Professional body websites (BACN, BMAS, NMC)

  • Third-party service providers (Wix, Google, Zoom)

  • Privacy policies of third-party services

 

We are not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

12. Privacy and Data Protection

We take your privacy seriously. Please review our Privacy Policy at phoenixcb.co.uk/privacy-policy to understand how we collect, use, and protect your personal information.

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By using our services, you consent to the processing of your personal information as described in our Privacy Policy, including:

  • Collection of medical and health information

  • Clinical photography for injectable treatments

  • Sharing information with GMC-registered prescriber for prescription treatments

  • Retention of medical records for 7 years

  • Processing via third-party platforms (Wix, Zoom, Google)

13. Limitations of Liability

13.1 Maximum Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from your use of our website or services is limited to the amount you paid for the specific service in question.

 

13.2 Exclusion Of Consequential Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to:

  • Loss of profits or revenue

  • Loss of business opportunities

  • Loss of data

  • Personal injury or emotional distress (except where caused by our negligence)

 

13.3 Services Provided "As Is"

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific results or outcomes.

 

13.4 Statutory Rights

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

 

Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms and any disputes arising from your use of our services shall be governed by and construed in accordance with the laws of England and Wales.

 

14.2 Jurisdiction

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of our services.

 

14.3 Informal Resolution

Before initiating any legal proceedings, we encourage you to contact us to attempt to resolve any disputes informally. Please email contact@phoenixcb.co.uk or call +447479675995.

15. Updates to These Terms

15.1 Right To Modify

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

 

15.2 Notification of Changes

When we make changes to these Terms, we will:

  • Update the "Last Updated" date at the top of this page

  • Notify users via email where we have contact information (contact@phoenixcb.co.uk)

  • Post a notice on our website

 

15.3 Advance Notice

We will provide at least 7 days notice before changes take effect, except for:

  • Security updates (effective immediately)

  • Bug fixes or corrections (effective immediately)

  • Changes required by court order or legal obligation (effective immediately)

 

15.4 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Phoenix CB regarding your use of our services.

 

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

 

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

 

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

 

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control including but not limited to acts of God, war, terrorism, riots, pandemic, government restrictions, or failure of telecommunications or internet services.

 

16.6 Relationship

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Phoenix CB.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

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Phoenix CB Limited
13 Garland Rise
Weldon, Ebbsfleet Valley
Swanscombe, Kent DA10 1ED
United Kingdom

 

Email: contact@phoenixcb.co.uk
Phone: +447479675995
WhatsApp: +447479675995

 

Company Registration Number: 09280210
Registered in: England and Wales

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

 

LAST UPDATED:

 

This Terms and Conditions document was last updated on 19 March 2026.

 

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Material changes will be communicated via email to users where we have contact information (contact@phoenixcb.co.uk).

 

We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

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