Cookie Policy

Last updated March 19, 2026

1. Introduction

This Cookie Policy explains how Phoenix CB Limited ("we," "us," "our," or "Phoenix CB") uses cookies and similar tracking technologies on our website at phoenixcb.co.uk.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should disable cookies as explained in Section 7 below or refrain from using our website.

This Cookie Policy should be read together with our Privacy Policy (phoenixcb.co.uk/privacy-policy) and Terms and Conditions (phoenixcb.co.uk/terms-and-conditions).

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "persistent" (remaining on your device until deleted or until they expire) or "session" (deleted when you close your browser).

Cookies can also be "first-party" (set by the website you're visiting) or "third-party" (set by a different website, such as an analytics or advertising service).

3. Why We Use Cookies?

We use cookies to:

Ensure our website functions properly (essential cookies)
Understand how visitors use our website (analytics cookies)
Remember your preferences and settings (functionality cookies)
Improve your user experience (performance cookies)
Comply with legal and regulatory requirements

4. Types of Cookies We Use

4.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies without severely affecting your use of our website.

Examples of essential cookies we use:

Cookie Name: wix_session

Purpose: Maintains your session on our website

Duration: Session

Set By: Wix (our website platform)

Cookie Name: XSRF-TOKEN

Purpose: Security token to prevent cross-site request forgery

Duration: Session

Set By: Wix

Cookie Name: svSession

Purpose: Identifies unique visitors and tracks user sessions

Duration: Persistent (2 years)

Set By: Wix

Cookie Name: hs

Purpose: Security cookie

Duration: Session

Set By: Wix

Legal Basis: These cookies are strictly necessary for the provision of our website services and do not require consent under UK GDPR and PECR (Privacy and Electronic Communications Regulations).

4.2 Analytics Cookies (Performance)

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on pages, and any error messages. This information helps us improve our website's performance and user experience.

Examples of analytics cookies we use:

Cookie Name: _ga

Purpose: Distinguishes unique users

Duration: 2 years

Set By: Google Analytics

Cookie Name: _gid

Purpose: Distinguishes unique users

Duration: 24 hours

Set By: Google Analytics

Cookie Name: _gat

Purpose: Used to throttle request rate

Duration: 1 minute

Set By: Google Analytics

Information Collected:

Pages you visit
Time spent on pages
How you arrived at our website (referral source)
Your approximate geographic location (city/country)
Browser type and version
Device type (mobile, tablet, desktop)
Operating system

Legal Basis: These cookies require your consent under UK GDPR and PECR. We will only set these cookies after you have given consent via our cookie banner.

Note: Google Analytics is only used if enabled. If we have not yet activated Google Analytics, these cookies will not be set.

4.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your language preference or the region you are in) and provide enhanced, more personalized features.

Currently, we do not use functionality cookies. If we implement these in the future, we will update this Cookie Policy and request your consent where required.

4.4 Marketing/Adertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Currently, we do not use marketing or advertising cookies. We do not serve third-party advertisements on our website. If we implement marketing cookies in the future (such as Facebook Pixel or Google Ads remarketing), we will update this Cookie Policy and request your consent.

5. Third Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control these third-party cookies and this Cookie Policy does not cover their use. Please review the privacy and cookie policies of these third parties to understand how they use cookies.

5.1 WIX (Website Platform)

Our website is hosted on Wix.com. Wix sets essential cookies to enable our website to function properly.

Wix Privacy Policy: https://www.wix.com/about/privacy
Wix Cookie Policy: https://support.wix.com/en/article/cookies-and-your-wix-site

5.2 Google Analytics (If Enabled)

We may use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of our website which is then transmitted to and stored by Google.

Google Analytics Privacy Policy: https://policies.google.com/privacy
Google Analytics Cookie Usage: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

How to opt out of Google Analytics:
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

5.3 Google Maps (If Embeded)

If we embed Google Maps on our Contact page, Google may set cookies to provide mapping functionality.

Google Maps Privacy Policy: https://www.google.com/intl/en/help/terms_maps

5.4 Zoom (Video Consultations)

If you book a video consultation, clicking the Zoom meeting link may result in Zoom setting cookies.

Zoom Privacy Policy: https://zoom.us/privacy
Zoom Cookie Policy: https://explore.zoom.us/en/cookie-policy/

6. Cookie Consent

6.1 Consent Mechanism

When you first visit our website, we will display a cookie consent banner asking for your consent to use non-essential cookies (such as analytics cookies).

You can choose to:

Accept all cookies - All cookie categories will be enabled
Reject non-essential cookies - Only essential cookies will be used
Manage cookie preferences - Choose which cookie categories to enable

6.2 Consent Storage

Your cookie preferences are stored in a cookie on your device so that we remember your choices on future visits. If you clear your cookies or use a different device or browser, you will need to set your preferences again.

6.3 Withdrawing Consent

You can withdraw your consent at any time by:

Clicking the cookie settings button on our website (if available)
Changing your browser cookie settings (see Section 7 below)
Contacting us at contact@phoenixcb.co.uk

Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

7. How To Control And Delete Cookies

You have the right to choose whether to accept or refuse cookies. You can exercise your cookie preferences by:

7.1 Browser Settings

Most web browsers allow you to manage your cookie preferences through browser settings. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block or delete cookies, some parts of our website may not function properly.

How to manage cookies in common browsers:

Google Chrome:
Settings → Privacy and security → Cookies and other site data

Safari (Mac):
Preferences → Privacy → Cookies and website data

Firefox:
Settings → Privacy & Security → Cookies and Site Data

Microsoft Edge:
Settings → Cookies and site permissions → Cookies and site data

Safari (iOS):
Settings → Safari → Block All Cookies

Chrome (Android):
Settings → Site settings → Cookies

7.2 Third-Party Opt-Out Tools

You can also use third-party tools to manage cookies:

Your Online Choices: http://www.youronlinechoices.com/
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

7.3 Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and our website does not currently respond to "Do Not Track" signals.

8. Cookies And Personal Data

Some cookies may collect personal data or information that becomes personal data when combined with other information.

Any personal data collected via cookies is processed in accordance with our Privacy Policy. Please review our Privacy Policy at phoenixcb.co.uk/privacy-policy to understand:

What personal information we collect
How we use personal information
Who we share it with
How long we retain it
Your rights regarding your personal data

9. Updates To This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in technology, or changes in legal requirements.

When we make changes, we will:

Update the "Last Updated" date at the top of this page
Notify you via our website or by email (where we have your contact information)
Request fresh consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Phoenix CB Limited
13 Garland Rise
Weldon, Ebbsfleet Valley
Swanscombe, Kent DA10 1ED
United Kingdom

Email: contact@phoenixcb.co.uk
Phone: +44 7479 675995
WhatsApp: +44 7479 675995

Company Registration Number: 09280210
Registered in: England and Wales

11. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have rights regarding your personal data, including data collected via cookies:

Right to access - Request a copy of your personal data
Right to rectification - Request correction of inaccurate data
Right to erasure - Request deletion of your data
Right to restrict processing - Request limitation of processing
Right to data portability - Receive your data in a portable format
Right to object - Object to processing based on legitimate interests
Right to withdraw consent - Withdraw consent at any time

To exercise any of these rights, please contact us at contact@phoenixcb.co.uk or call +44 7479 675995.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

ICO Helpline: 0303 123 1113
Website: https://ico.org.uk

12. Legal Basis For Processing

The legal bases for our use of cookies are:

Essential cookies: Legitimate interests (necessary for website functionality)
Analytics cookies: Consent (you have given consent via our cookie banner)
Marketing cookies: Consent (not currently used, but would require consent if implemented)

13. International Transfers

Some cookies (such as Google Analytics) may result in your data being transferred to countries outside the UK and EEA, including the United States.

When this happens, we ensure appropriate safeguards are in place, such as:

European Commission's Standard Contractual Clauses
Adequacy decisions by the European Commission
Other approved transfer mechanisms

For more information about international data transfers, please see our Privacy Policy.

14. Child Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect information from children via cookies or any other means. If you are under 18, please do not use our website or provide any information to us.

If you believe we have inadvertently collected information from someone under 18, please contact us immediately at contact@phoenixcb.co.uk and we will delete it.

15. Glossary of Terms

Cookie: A small text file placed on your device by a website.

Session Cookie: A temporary cookie that is deleted when you close your browser.

Persistent Cookie: A cookie that remains on your device until it expires or you delete it.

First-Party Cookie: A cookie set by the website you are visiting.

Third-Party Cookie: A cookie set by a domain other than the website you are visiting.

Essential/Strictly Necessary Cookies: Cookies required for website functionality.

Analytics/Performance Cookies: Cookies that collect information about how visitors use a website.

Functionality Cookies: Cookies that remember your preferences and settings.

Marketing/Advertising Cookies: Cookies used for targeted advertising.

GDPR: General Data Protection Regulation (UK GDPR for UK implementation).

PECR: Privacy and Electronic Communications Regulations.

Consent: Freely given, specific, informed, and unambiguous agreement to processing.

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.

LAST UPDATED

This Cookie Policy was last updated on 19 March 2026.

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, technology, or legal requirements. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.