Privacy Policy

Last updated March 19, 2026

This Privacy Policy for Phoenix CB Limited (doing business as Phoenix CB) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

Visit our website at https://www.phoenixcb.co.uk or any website of ours that links to this Privacy Policy

Use Medical Aesthetic and Holistic Wellness Services. Professional aesthetic and wellness treatments in Swanscombe, Kent, offering Anti-Wrinkle injections (Botulinum Toxin), Dermal Fillers, Lip Augmentation, PRP Therapy, Dermapen Microneedling, Chemical Peels, Advanced Facials, Therapeutic massage (Swedish, Deep Tissue, Hot Stone), Cupping therapy, Acupuncture, Meridian Energy therapy, Biomagnetism, Red Light Therapy, and Body Contouring. All medical aesthetic treatments performed by Registered General Nurse with 30+ years NHS experience. Prescription treatments provided under supervision of qualified GMC-registered prescriber. Services provided at treatment room in Swanscombe, with selected holistic therapies available as mobile home visits within 10-mile radius.

Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@phoenixcb.co.uk.

Summary of Key Points

This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?

Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information?

We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?

We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights?

The easiest way to exercise your rights is by visiting https://www.phoenixcb.co.uk/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Policy in full.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
contact preferences
health information and medical history
treatment preferences and aesthetic goals
appointment history and treatment records
payment information (bank transfer details)
consent forms and signed documentation

Sensitive Information.

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

health data
biometric data
genetic data

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do we Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

To maintain medical records and treatment history. Keeping accurate clinical records for 7 years including treatment notes, consent forms, health assessments, before/after photographs, and treatment outcomes in accordance with NHS guidelines and professional indemnity insurance requirements.

To assess treatment suitability and ensure client safety. Reviewing health information, medical history, current medications, allergies, and contraindications to determine whether treatments are safe and appropriate for each individual client and to prevent adverse reactions or complications.

To comply with professional and regulatory requirements. Meeting standards and requirements set by the Nursing and Midwifery Council (NMC), British Association of Cosmetic Nurses (BACN), British Medical Aesthetics Society (BMAS), professional indemnity insurance, and other relevant healthcare regulatory bodies.

To coordinate with prescribers for prescription treatments. Sharing relevant medical information with our GMC-registered independent prescriber for the safe provision of prescription-only treatments such as Anti-Wrinkle injections (Botulinum Toxin) and Dermal Fillers, as required by UK law and prescribing regulations.

To send appointment reminders. Sending automated email or SMS reminders 24 hours before scheduled appointments to help clients remember their bookings and reduce missed appointments.

To understand client demographics and service preferences. Analyzing aggregate data about which treatments clients book most frequently, age ranges interested in specific services, geographic distribution of clients, and popular appointment times.

To improve booking system and client experience. Analyzing how clients interact with our online booking system, identifying where clients drop off in the booking process, understanding technical issues or confusion points, and testing improvements to the booking flow.

To maintain business records and internal administration. Keeping records of appointments, treatments provided, payments received, client contact information, and other business data for day-to-day practice management, accounting, and administrative purposes.

To analyze treatment outcomes and improve clinical practice. Reviewing treatment results, client satisfaction with specific procedures, effectiveness of different techniques or products, common concerns or side effects, and overall treatment success rates to continuously improve clinical practice.

3. What Legal Bases Do We Rely On To Process Your Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Analyse how our Services are used so we can improve them to engage and retain users

Diagnose problems and/or prevent fraudulent activities

Understand how our users use our products and services so we can improve user experience

Reduce no-shows and wasted appointment slots, help clients manage their schedules effectively, and operate our business efficiently. This benefits both the business (reduced lost revenue from no-shows) and clients (avoid missing important treatments).

Better understand client needs and preferences, identify which treatments are in demand, tailor our service offering to meet client requirements, make informed business decisions about service development, and optimize appointment availability to match client demand.

Make booking appointments easier and more intuitive, reduce friction in the scheduling process, fix technical problems that prevent successful bookings, optimize the booking form, and increase the number of clients who successfully complete their bookings.

Operate the business effectively, maintain accurate financial records for accounting and tax compliance, track business performance and revenue, manage cash flow, ensure efficient practice administration, and run the business in an organized and professional manner.

Provide the best possible care and treatment outcomes, identify which treatments and techniques work most effectively, refine clinical skills and protocols, learn from experience to improve future treatments, and ensure clients receive high-quality, evidence-based care.

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. When And With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

Cloud Computing Services

Communication & Collaboration Tools

Data Analytics Services

Website Hosting Service Providers

Government Entities

Medical and Healthcare Professionals

Professional Regulatory Bodies

Video Consultation Platforms

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise.

5. Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Ireland. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see 'When And With Whom Do We Share Your Personal Information?' above), including facilities in the United States, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 7 years for medical records and treatment-related information in accordance with nhs guidelines and professional indemnity insurance requirements. general inquiries and contact form data retained for 6 months unless the person becomes a client.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. De We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@phoenixcb.co.uk.

10. What are Your Privacy Rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How Can You Contact Us About This Policy?' below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent:

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How Can You Contact Us About This Policy?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications:

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, Emailing us at contact@phoenixcb.co.uk with "Unsubscribe" in the subject line, Calling us on +447479675995 and asking to be removed from marketing emails, Updating your preferences in your booking confirmation email, or by contacting us using the details provided in the section 'How Can You Contact Us About This Policy?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies:

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at contact@phoenixcb.co.uk.

11. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

12. Medical Records Retention and Clinical Documentation

We retain medical records and treatment-related information for 7 years from the date of your last treatment in accordance with NHS guidelines and professional indemnity insurance requirements. Medical records include consultation notes, treatment records, consent forms, health assessments, contraindication screenings, before and after photographs (where applicable), and any adverse reaction reports.

This retention period is necessary to:

- Provide continuity of care across multiple appointments

- Maintain accurate clinical documentation

- Comply with professional regulatory standards (NMC, BACN, BMAS)

- Meet insurance policy requirements

- Protect both practitioner and client interests

- Respond to any complaints or legal claims

After 7 years, medical records are securely deleted or destroyed unless we are legally required to retain them longer (e.g., for ongoing legal proceedings). You may request access to your medical records at any time during the retention period, but we cannot delete them before 7 years due to legal and professional obligations.

13. Clinical Photography For Medical Purposes

For certain treatments, particularly injectable treatments (Anti-Wrinkle injections, Dermal Fillers, Lip Augmentation), clinical photography is mandatory. Before and after photographs are taken as part of your medical record to document treatment planning, execution, and outcomes.

These photographs:

- Are taken in a clinical setting with your informed consent

- Show only the treatment area (typically face or body area being treated)

- Are stored securely as part of your confidential medical record

- Are retained for 7 years in accordance with medical record retention requirements

- Are NEVER used for marketing, social media, or promotional purposes without separate explicit written consent

- Are only accessible to authorized clinical staff You will be asked to sign a separate consent form specifically for clinical photography.

This consent is for medical documentation purposes only. If we wish to use any photographs for marketing, testimonials, or educational purposes, we will seek separate explicit written permission, and you are free to decline without affecting your treatment. Clinical photographs are password-protected, encrypted where possible, and stored in compliance with UK GDPR requirements for sensitive personal data.

14. Prescriber Coordination and Information Sharing

For prescription-only treatments (Anti-Wrinkle injections containing Botulinum Toxin and Dermal Fillers), UK law requires a face-to-face consultation with a qualified independent prescriber registered with the General Medical Council (GMC) before treatment can be provided.

We share relevant medical information with our GMC-registered prescriber including:

- Your medical history and current health status

- Current medications and supplements

- Known allergies and previous adverse reactions

- Contraindications relevant to the treatment

- Your treatment goals and areas of concern

- Any other information necessary for safe prescribing

This information sharing is:

- Legally required under UK prescribing regulations

- Necessary for your safety and appropriate care

- Conducted securely and confidentially

- Limited to information relevant to prescribing decisions

- Protected by professional confidentiality obligations

The prescriber is bound by their own professional codes of conduct, GMC regulations, and UK GDPR. They will maintain the confidentiality of your information and use it solely for the purpose of assessing your suitability for prescription treatments. By booking prescription treatments, you consent to this necessary sharing of medical information with the prescriber.

15. Professional Regulatory Bodies and Insurers

We may share your personal and medical information with professional regulatory bodies and insurers in the following limited circumstances:

REGULATORY BODIES:

- Nursing and Midwifery Council (NMC) - if there is a fitness to practice investigation or complaint

- British Association of Cosmetic Nurses (BACN) - for professional standards compliance or membership verification

- British Medical Aesthetics Society (BMAS) - for professional standards compliance or membership verification

- Care Quality Commission (CQC) - if registration becomes required for our services

- General Medical Council (GMC) - in relation to prescriber oversight

PROFESSIONAL INDEMNITY INSURANCE:

- Our professional indemnity insurer

- in the event of a claim, complaint, or potential claim

- For insurance coverage verification or policy compliance

- For claims investigation and defense

This disclosure only occurs when:

- Legally required by regulatory investigation

- Necessary for a legitimate complaint or claim

- Required for insurance coverage or claims processing

- Mandated by professional practice standards

We share only the minimum information necessary for the specific purpose. All regulatory bodies and insurers are themselves bound by confidentiality obligations and UK data protection laws. We will inform you if we are required to disclose your information to regulatory bodies or insurers, except where doing so would prejudice an investigation or legal proceedings.

16. Video Consultation and Remote Communication

We offer free video consultations via Zoom (or similar video conferencing platforms) for clients who wish to discuss treatments remotely before booking an in-person appointment.

When you book a video consultation, the following information is shared with and processed by the video platform provider:

- Your name and email address (to send the meeting link)

- Your video and audio during the consultation

- The date and time of your consultation

- Your IP address and device information (collected automatically by the platform)

VIDEO CONSULTATION LIMITATIONS:

Video consultations are for information and initial assessment purposes only. They are NOT a substitute for in-person consultations and do NOT replace mandatory face-to-face assessments, particularly for prescription treatments which legally require in-person prescriber consultations under UK law.

RECORDING AND CONFIDENTIALITY:

- Video consultations are NOT recorded unless you provide explicit written consent

- If recorded (for clinical documentation purposes only), recordings are treated as confidential medical records

- Recordings are stored securely and retained for 7 years

- Recordings are NEVER used for training, marketing, or any purpose other than clinical documentation without separate written permission

THIRD-PARTY PROCESSING:

Video consultations are conducted using Zoom Video Communications Inc. Zoom's privacy policy applies to their collection and use of data during video calls. You can review Zoom's privacy policy at: https://zoom.us/privacy By booking a video consultation, you consent to the processing of your personal information by the video platform provider for the purpose of facilitating the consultation.

TECHNICAL REQUIREMENTS:

You are responsible for ensuring you have a stable internet connection, working camera and microphone, and a private location for confidential medical discussions.

17. De We Make Updates To This Policy?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

18. How Can You Contact Us About This Policy?

If you have questions or comments about this notice, you may email us at contact@phoenixcb.co.uk or contact us by post at:

Phoenix CB Limited

13 Garland Rise

Weldon, Ebbsfleet Valley

Swanscombe, Kent DA10 1ED

England

19. How Can You Review, Update or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please visit: https://www.phoenixcb.co.uk/contact.

LAST UPDATED

This Privacy Policy was last updated on 19 March 2026.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.